Dynamics 365 Apps
501 Message Center and Roadmap announcements for this Microsoft 365 service, shown 126 at a time.
Dynamics 365 Apps updates - page 2 of 4
Announcements 127-252 of 501, newest first.
2026126 updates
- MC1393220 Dynamics 365 Sales - Engage leads with deeper knowledge by connecting any data source to Sales Development Agent
- MC1392339 Dynamics 365 Customer Service - Group Workforce Engagement Artifacts with Planning Groups
- MC1392334 Dynamics 365 Customer Service - Group Workforce Engagement Artifacts with Planning Groups
- MC1392332 Dynamics 365 Sales – Skills for Copilot Cowork
- MC1392321 Dynamics 365 Customer Service- Auto regenerate evaluation summary based on final outcomes
- MC1392246 Dynamics 365 Field Service - Optimize multiple resources with Scheduling Operations Agent
- MC1391926 Dynamics 365 Contact Center - Boost contact center efficiency with real-time streaming analytics
- MC1391944 Dynamics 365 Sales - Redesigned Opportunity Research helps sellers understand deals and take action faster
- MC1391907 Dynamics 365 Human Resources - Streamline benefits enrollment process
- MC1391876 Dynamics 365 Contact Center - Automate shift rotations for balanced workforce coverage
- MC1391874 Dynamics 365 Contact Center - Assign customers to a previously engaged expert
- MC1390347 Dynamics 365 Project Operations - Enable project resources on general journal entries for modern projects
- MC1387846 Dynamics 365 Customer Service - Enforce governance policy
- MC1386125 Dynamics 365 Customer Insights - Improve engagement and message timing with Outreach Optimization Agent
- MC1386119 Dynamics 365 Customer Insights – Journeys - Automatically update emails with the latest content
- MC1329306 Dynamics 365 Sales – Plan your sales portfolio with Sales Research Agent
- MC1383794 Dynamics 365 Customer Insights – Journeys - Boost productivity with flexible views and search in segments
- MC1331688 Dynamics 365 Customer Service - Improve customer outcomes with Service Agent in Microsoft 365 Copilot
- MC1338796 Dynamics 365 Contact Center - Real time coaching with Quality Assurance Agent
- MC1333580 Dynamics 365 Project Operations – Recover an invoice stuck in a workflow
- MC1333548 Dynamics 365 Sales - Carry out suggested actions faster and more effectively
- MC1329309 Dynamics 365 Sales - Personalize outreach emails generated by Sales Qualification Agent
- MC1325374 Dynamics 365 Contact Center- Use representatives for commercial proactive engagement
- MC1325369 Dynamics 365 Project Operations - Task level calendars for precise planning
- MC1325027 Dynamics 365 Customer Insights - Data- Increase agent accuracy by grounding the agent in customer insights
- MC1324991 Dynamics 365 Contact Center - Consult, transfer securely for PSTN numbers, and IVR
- MC1324989 Dynamics 365 Sales - Accelerate Sales Opportunity Agent deployment with simplified admin configuration
- MC1324856 Dynamics 365 Contact Center - Delight your customers with the enhanced chat widget
- MC1324072 Dynamics 365 Contact Center – Update to provide greater granularity to session rejection reasons
- MC1323940 Dynamics 365 Contact Center - Protect customer experience on direct inward dialing lines with overflow actions
- MC1323861 Dynamics 365 Sales - Improve opportunity data completeness with AI-powered data enrichment
- MC1323856 Dynamics 365 Project Operations - Enable subcontractor vendor invoice matching to actuals
- MC1323835 Dynamics 365 Project Operations - Enable Project Revenue recognition using cost estimate instead of EAC
- MC1323827 Dynamics 365 Contact Center - Automatically handle waiting conversations when queues close or become unstaffed
- MC1310420 Dynamics 365 Customer Service- Generate optimized schedule and shift plans using AI for workforce management (Preview)
- MC1317126 Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests
- MC1301490 Dynamics 365 Commerce - Display distance in kilometers on the Store Commerce app
- MC1302880 Dynamics 365 Customer Service - Enable enhanced screen recording controls for admins
- MC1295106 Microsoft Copilot Studio – Group and analyze the performance of user questions by themes
- MC1315879 Dynamics 365 Sales - Get sales operations insights in Sales Research Agent
- MC1315214 Dynamics 365 Contact Center – Secondary audio device for notifications in Digital Messaging conversations
- MC1310832 Dynamics 365 Customer Service - Unlock Workforce Engagement capabilities with Customer Service Enterprise license
- MC1310509 Dynamics 365 Contact Center - Dynamics 365 Contact Center Certification for Windows 365 Virtual PCs
- MC1310427 Dynamics 365 Sales - Personalize opportunity research in Sales Close Agent
- MC1310395 Dynamics 365 Customer Insights - Data - Use Microsoft Fabric OneLake as a data source
- MC1310377 Dynamics 365 Sales - Get lead research and next best actions in Sales Home
- MC1310361 Dynamics 365 Customer Service - Manage intraday operations with AI agent (preview)
- MC1307183 Dynamics 365 Customer Service- Estimate AI credits for agents from forecasted demand
- MC1303728 Power Apps and Dynamics 365 Apps - An upcoming update to Entra Group controls for model driven app in-app skills
- MC1302876 Dynamics 365 Project Operations – Use stocked products in resource-based deployments
- MC1302856 Dynamics 365 Commerce - Configure inline actions on transaction line items in Store Commerce
- MC1301497 Dynamics 365 Supply Chain Management - Enhance picking speed using spatial location intelligence
- MC1301477 Dynamics 365 Commerce - Enable associates to use the nearest store payment terminal
- MC1301473 Dynamics 365 Supply Chain Management - Enable precise serial and batch capture in cluster picking
- MC1297005 Dynamics 365 Customer Insights - Data - Reduce alert fatigue with noise-free notifications
- MC1296879 Dynamics 365 Sales - Chat with your deal insights using ask-and-refine experience in Sales Close Agent (preview)
- MC1296862 Dynamics 365 Project Operations – Import projects in MPP files into existing projects
- MC1296860 Dynamics 365 Sales - Stay on track at every deal stage with delta-first guidance in Sales Close Agent (preview)
- MC1296843 Dynamics 365 Contact Center – Average wait time in messaging API channels
- MC1296836 Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view (Preview)
- MC1296825 Dynamics 365 Project Operations - Task level schedule modes for precise planning (preview)
- MC1296797 Dynamics 365 Customer Insights - Journeys - Govern agents and Copilot centrally with Dynamics 365 AI Hub (preview)
- MC1296554 Dynamics 365 Project Operations - Implement access restrictions in Project for the web iFrame
- MC1296469 Dynamics 365 Supply Chain Management - Run Planning Optimization on Azure operated by 21Vianet
- MC1296468 Dynamics 365 Customer Service - Use shadow mode for Case Management Agent predictions
- MC1296464 Dynamics 365 Sales - Clone and share Sales Development agent configuration across teams
- MC1296292 Dynamics 365 Project Operations - Add support for Lookups on custom columns
- MC1296260 Dynamics 365 Customer Service – Add knowledge citations to case resolution
- MC1296257 Dynamics 365 Contact Center - Use average wait time diagnostics to get wait-time predictions
- MC1296218 Dynamics 365 Contact Center - Pinned contacts and queues during consult and transfer
- MC1296211 Dynamics 365 Contact Center – Average wait time in messaging API channels
- MC1296206 Dynamics 365 Contact Center – Track segment-level metrics across queues
- MC1296204 Dynamics 365 Customer Insights - Journeys - Set message expirations to keep communication relevant
- MC1295076 Dynamics 365 Customer Insights – Data - Effortlessly monitor daily performance and manage notifications
- MC1295072 Dynamics 365 Field Service - Explore Dataverse data with Microsoft 365 Copilot
- MC1295067 Dynamics 365 Sales – Identify important actions in the flow of work with Recommended Action
- MC1294501 Dynamics 365 Sales – Uncover insights and risks to close more deals with Opportunity Research Agent
- MC1294480 Dynamics 365 Customer Insights – Journeys – Create effective audiences with marketing website interactions
- MC1293430 Dynamics 365 Customer Insights – Journeys – Create effective audiences with marketing website interactions
- MC1290981 Dynamics 365 Contact Center - Use Service Operations Agent to simplify setup tasks
- MC1276450 Dynamics 365 Contact Center - Use Service Operations Agent to simplify setup tasks
- MC1289851 Dynamics 365 Sales - Explore complex sales insights with Sales Research Agent
- MC1289785 Dynamics 365 Sales - Modern, in-flow email template picker for Sequences
- MC1287358 Dynamics 365 Contact Center - Update representative presence on missed, rejected notification
- MC1276446 Dynamics 365 Customer Service - Protect sensitive information in emails with data sensitivity labels
- MC1268720 Dynamics 365 Sales - Get integrated inbound and outbound calling with Sales Hub dialer
- MC1267957 Dynamics 365 Contact Center - Get queue availability data from customer service representative availability APIs
- MC1266651 Dynamics 365 Sales - Engage leads with deeper knowledge by connecting any data source to Sales Development agent
- MC1266582 Dynamics 365 Sales - Connect Fabric Lakehouse data to AI‑powered sales research
- MC1265792 Dynamics 365 Contact Center - Identify your customers with enhanced authentication
- MC1265787 Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent
- MC1265755 Dynamics 365 Customer Insights - Journeys - Boost engagement with Copilot-powered conversational text messages
- MC1265753 Dynamics 365 Customer Service – Case sentiment insights
- MC1265750 Dynamics 365 Customer Service - Simulate case‑resolution flows before production
- MC1265742 Dynamics 365 Contact Center - Consent-Based Recording for Voice Interactions
- MC1265733 Dynamics 365 Customer Service - Unify next‑step suggestions across Microsoft AI and custom agents
- MC1265732 Dynamics 365 Customer Service - Enhance timeline with AI-driven filtering and attribution
- MC1265722 Dynamics 365 Contact Center - Cancel voice consult with external number
- MC1265721 Dynamics 365 Contact Center - Use SMS channel to engage with customers proactively
- MC1265717 Dynamics 365 Sales - Find, filter, and sort using natural language with smart grid
- MC1265703 Dynamics 365 Project Operations - Record task progress from the tasks grid
- MC1265701 Dynamics 365 Contact Center - Use callback insights to optimize contact center operations
- MC1265696 Dynamics 365 Project Operations - Enable configurable timescale settings on assignments view
- MC1265693 Dynamics 365 Project Operations - Add support for Lookup and Currency on custom columns
- MC1265555 Dynamics 365 Contact Center - Enabling Infobip SMS for Dynamics 365 Contact Center
- MC1265561 Dynamics 365 Sales - Boost decision making by using Visualize with Copilot
- MC1255714 Dynamics 365, Power Platform, and Role-based Copilot offerings 2026 release wave 1 plans available now
- MC1255709 Dynamics 365 Customer Service – Define critical questions in evaluation criteria
- MC1254454 Dynamics 365 Sales - Improve opportunity context with AI-based data enrichment
- MC1254451 Dynamics 365 Sales - Modern, in-flow email template picker for Sequences
- MC1253515 Dynamics 365 Sales - Get additional Dataverse storage capacity
- MC1253514 Dynamics 365 Customer Service - Control evaluation volume with sampling
- MC1226042 Dynamics 365 Customer Service - Generate long-term forecasts up to three years
- MC1218646 Dynamics 365 Customer Insights- Data - Select appropriate field values from a list when working with segments conditions
- MC1242602 Dynamics 365 Customer Service- Generate AI-driven dynamic forecasts with intelligent method selection
- MC1242583 Dynamics 365 Sales – Close simple deals using Deal Close Agent to generate quotes and complete orders
- MC1239861 Dynamics 365 Customer Insights – Journeys – Automatic activation of bot protection
- MC1239842 Dynamics 365 Contact Center - Run voice outbound campaigns with proactive engagement
- MC1239829 Dynamics 365 Project Operations - Enable outline level to the tasks in resource assignment view
- MC1239678 Dynamics 365 Contact Center - Use preview dial for high-value proactive engagements
- MC1239674 Dynamics 365 Project Operations - Use the simplified Approvals page
- MC1239668 Dynamics 365 Customer Insights - Journeys – Create static segments with up to 200,000 members
- MC1239656 Dynamics 365 Contact Center – Leverage rich media messaging across channels
- MC1239651 Dynamics 365 Project Operations - View approvals of different types more clearly by using the enhanced UI
- MC1238923 Dynamics 365 Customer Service - Record and review full‑screen representative activity
- MC1237630 Dynamics 365 Project Operations - Experience phase 4 enhancements for Expense mobile app