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How does this affect me?
Customer service representatives (CSRs) can set up a secondary audio device to help ensure they don’t miss assigned conversations on digital messaging channels.
- Notification type control: CSRs can configure secondary device sound settings at the notification type level, including incoming conversation alerts and new message alerts.
- Channel-specific settings: Settings can be applied at the individual digital messaging channel level, giving each representative control over their audio notification experience.
- User-level personalization: Each CSR manages their own secondary device preferences with no impact on other representatives or existing channel configurations.
This message is for awareness, and no action is required.