Skip to main content
🦉
Message CenterMicrosoft 365 Updates
HomePermissionsTenant FinderM365 ReportPortfolio
🦉
M365 Message Centerby Cengiz YILMAZ

Track the latest updates, features, and announcements for Microsoft 365 services. Comprehensive archive of service updates and important changes.

Quick Links

HomePermissionsTenant FinderM365 ReportPortfolio

Connect

© 2026 M365 Message Center. Created with ❤ by Cengiz YILMAZ

Data sourced from Microsoft 365 Message Center • Not affiliated with Microsoft

  1. Home
  2. /
  3. MC1253514

Dynamics 365 Customer Service - Control evaluation volume with sampling

Informational

Message ID

MC1253514
View in Admin Center

Services

Dynamics 365 Apps

Details

We are announcing the ability to control evaluation volume with sampling in Dynamics 365 Customer Service. This feature will reach general availability on April 17, 2026.

How does this affect me?
This feature enables you to manage evaluation volume by configuring sampling. The Quality Evaluation Agent evaluation can plan support sampling where users define conditions to identify relevant interactions, then apply sampling rules to limit how many of those interactions are evaluated on each run.

Sampling options include:
  • Percentage-based sampling to evaluate a defined number of qualifying interactions.
  • Absolute count sampling to cap the total number of interactions evaluated per schedule.
What action do I need to take?
This message is for awareness, and no action is required.

Timeline

Published
Mar 16, 2026
Message published to Message Center
Updated
Mar 16, 2026
Message content updated
End Date
Apr 16, 2026
Message timeline ends

Tags

#New feature

Category

Stay Informed

Related Messages

Similar updates

MC1268720

Dynamics 365 Sales - Get integrated inbound and outbound calling with Sales Hub dialer

Apr 2, 2026
MC1267957

Dynamics 365 Contact Center - Get queue availability data from customer service representative availability APIs

Apr 2, 2026
MC1266582

Dynamics 365 Sales - Connect Fabric Lakehouse data to AI‑powered sales research

Mar 31, 2026
MC1265792

Dynamics 365 Contact Center - Identify your customers with enhanced authentication

Mar 30, 2026
MC1265787

Dynamics 365 Contact Center – Evaluate multiple conversations using Quality Evaluation Agent

Mar 30, 2026