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Dynamics 365 Customer Service - Control evaluation volume with sampling

Informational

Message ID

MC1253514
View in Admin Center

Services

Dynamics 365 Apps

Details

We are announcing the ability to control evaluation volume with sampling in Dynamics 365 Customer Service. This feature will reach general availability on April 17, 2026.

How does this affect me?
This feature enables you to manage evaluation volume by configuring sampling. The Quality Evaluation Agent evaluation can plan support sampling where users define conditions to identify relevant interactions, then apply sampling rules to limit how many of those interactions are evaluated on each run.

Sampling options include:
  • Percentage-based sampling to evaluate a defined number of qualifying interactions.
  • Absolute count sampling to cap the total number of interactions evaluated per schedule.
What action do I need to take?
This message is for awareness, and no action is required.

Timeline

Published
Mar 16, 2026
Message published to Message Center
Updated
Mar 16, 2026
Message content updated
End Date
Apr 16, 2026
Message timeline ends

Tags

#New feature

Category

Stay Informed

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