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Dynamics 365 Contact Center - Pinned contacts and queues during consult and transfer

Informational

Message ID

MC1296218
View in Admin Center

Services

Dynamics 365 Apps

Details

We are announcing the ability to pin contacts and queues during consult and transfer in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2026.

How does this affect me?
This feature enables admins to add pinned contacts or queues to the consult and transfer experience for customer service representatives.

What action do I need to take?
This message is for awareness, and no action is required.

Timeline

Published
Apr 30, 2026
Message published to Message Center
Updated
Apr 30, 2026
Message content updated
End Date
May 30, 2026
Message timeline ends

Tags

#New feature

Category

Stay Informed

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