Services
Dynamics 365 Apps
Details
How does this affect me?
When you select a dedicated hardware station (HWS) from the POS, the system now correctly pairs with the payment terminal physically attached to that hardware station, not the terminal attached to the register. This feature is available once dedicated hardware stations are configured. This feature will be available out-of-the-box in Store Commerce once dedicated hardware stations are configured, No additional feature flag is required.
How to use the feature:
- The store administrator configures dedicated hardware stations in Headquarters, each with a payment terminal assigned.
- The sales associate enables shared shift on their register, except when the cash drawer is not present, in which case they do not need a shared shift for this feature.
- From the POS, the associate selects the desired dedicated hardware station — typically the one nearest to where they are serving the customer.
- When the customer is ready to pay, the POS routes the payment request to the terminal on the selected hardware station.
- The associate completes the transaction at the customer's location without returning to the register.
- Dedicated hardware stations must be configured by an IT admin or store manager in Headquarters before using.
- Each hardware station requires an associated payment terminal.
- Shared shifts must be enabled on the register.
This message is for awareness, and no action is required.