Dynamics 365 Apps
501 Message Center and Roadmap announcements for this Microsoft 365 service, shown 126 at a time.
Dynamics 365 Apps updates - page 3 of 4
Announcements 253-378 of 501, newest first.
202633 updates
- MC1237595 Dynamics 365 Customer Service - Support multilingual evaluation criteria
- MC1234588 Dynamics 365 Customer Service - Quality Evaluation Agent for Bulk Case Evaluation
- MC1234577 Dynamics 365 Customer Insights – Drive confident engagement with enhanced consent‑based segmentation
- MC1233447 Dynamics 365 Project Operations – Enable manual customer due dates for project invoices
- MC1231506 Dynamics 365 Project Operations – Public preview of the corrections for intercompany project transactions feature
- MC1231151 Dynamics 365 Project Operations – Support for line discounts and fees in resource-based deployments
- MC1231135 Dynamics 365 Contact Center - Set a custom voice for voice agents
- MC1230897 Dynamics 365 Project Operations - Enable expense delegates to create cash advance requests
- MC1230895 Dynamics 365 Project Operations – Modern architecture for existing legal entities with additional transactions support
- MC1230796 Dynamics 365 Project Operations – Calculate revenue recognition for stand-alone selling price contract lines
- MC1230065 Dynamics 365 Project Operations - Performance improvements to adjustments for project accountants
- MC1230041 Dynamics 365 Customer Service - Enhancing verbatim responses for Copilot ask a question
- MC1229769 Dynamics 365 Customer Service – Custom instructions for Copilot ask a question
- MC1228114 Dynamics 365 Customer Insights Journeys– Strengthen form bot protection with reCAPTCHA
- MC1227577 Dynamics 365 Customer Service - Run Forecast Scenario on demand
- MC1226053 Dynamics 365 Customer Service - Generate short‑term forecast duration up to one year
- MC1226029 Dynamics 365 Customer Service - Edit schedule bookings with drag and drop
- MC1225452 Dynamics 365 Contact Center - Leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria
- MC1225451 Dynamics 365 Customer Service - Leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria
- MC1225441 Dynamics 365 Contact Center - Quality Evaluation Agent Evaluation Criteria Extensibility
- MC1225438 Dynamics 365 Customer Service - Quality Evaluation Agent Evaluation Criteria Extensibility
- MC1225430 Dynamics 365 Contact Center - Quality Evaluation Agent evaluation criteria versioning
- MC1225428 Dynamics 365 Customer Service - Quality Evaluation Agent Evaluation Criteria Extensibility
- MC1225152 Dynamics 365 Contact Center – Desktop Companion App support for Embedded Mode
- MC1221931 Dynamics 365 Contact Center – Customize transfers and consults for queues, representatives
- MC1218893 Dynamics 365 Contact Center - Enhanced Dialpad for DTMF Tones
- MC1217921 Dynamics 365 Customer Insights – Journeys – Maximize event ROI with paid registration, seamless payment integration
- MC1215836 Dynamics 365 Contact Center- Set least active assignment as default in messaging queues
- MC1214118 Dynamics 365 Contact Center - Handle duplicate callback requests gracefully when queues are overflowing
- MC1214103 Dynamics 365 Contact Center - Monitor real-time conversations with Quality Evaluation Agent
- MC1213470 Dynamics 365 Apps – Audit data for entity routing configurations and entities
- MC1210746 Dynamics 365 Contact Center - Debug issues in automatic assignment with enhanced logs
- MC1210743 Dynamics 365 Contact Center - Debug routing issues with Application Insights dashboard
202593 updates
- MC1181931 Dynamics 365 Contact Center - Update default Messaging Queues assignment strategy - Least Active
- MC1204658 Dynamics 365 Customer Service – Simulate AI field prediction capability from Case Management Agent
- MC1198596 Dynamics 365 Contact Center – Evaluate closed conversations with Quality Evaluation Agent
- MC1193604 Dynamics 365 Customer Insights – Journeys – Wait on segment membership to trigger next step in a journey
- MC1189137 Dynamics 365 Contact Center - Analyze adherence history to optimize workforce planning
- MC1181915 Microsoft Dataverse, Dynamics 365 Apps – Storage capacity and entitlements update
- MC1191197 Dynamics 365 Project Operations - Edit per diem transaction date, exchange rate in expense management
- MC1191196 Dynamics 365 Customer Service - Configure timeout rules override in SLA-based automatic actions
- MC1190099 Dynamics 365 Project Operations – Enable on-account transactions with project category support
- MC1190094 Dynamics 365 Project Operations - Split credit card transactions in Expense Management
- MC1190085 Dynamics 365 Project Operations – Use general journals against projects for Integrated deployments
- MC1189618 Dynamics 365 Contact Center - Contact customers proactively with personalized options
- MC1188045 Dynamics 365 Customer Service – Quality Evaluation Agent
- MC1187356 Dynamics 365 Contact Center - Resolve issues autonomously with Customer Intent Agent
- MC1185736 Dynamics 365 Contact Center – Improve real-time analytics with intent group and agent groups
- MC1183553 Dynamics 365 Contact Center - Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard
- MC1183551 Dynamics 365 Contact Center – Use Copilot-powered email template recommendations
- MC1163794 Dynamics 365 Customer Service - Automate case lifecycle tasks with Case Management Agent
- MC1182482 Dynamics 365 Sales – Enhance customer interactions with auto-linked CRM data
- MC1182087 Dynamics 365 Customer Insights – Journeys – Export copies of sent emails for record keeping
- MC1181924 Dynamics 365 Contact Center – Use voice proactive outbound analytics
- MC1181912 Dynamics 365 Contact Center - Enable SIP X header support for context transfer
- MC1181910 Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent
- MC1181646 Dynamics 365 Customer Insights – Journeys – Host large-scale online events with Teams Town Hall
- MC1181645 Dynamics 365 Customer Service – Tag email templates with line-of-business
- MC1179700 Dynamics 365 Contact Center - Enable selective hold with music and exit prompts
- MC1178985 Dynamics 365 Customer Service – Configure quality evaluation with quality evaluation agent
- MC1172377 Dynamics 365 Contact Center - Enable Intent group and agent group-based metrics and dimensions
- MC1178437 Dynamics 365 Customer Insights - Journeys - Create an event portal on your own website using WebApp
- MC1175088 Dynamics 365 Contact Center - Historical analytics - Enable Intent group and agent group-based metrics and dimensions
- MC1173913 Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence
- MC1173185 Dynamics 365 Customer Service - Intent-based suggestions has been disabled
- MC1173157 Dynamics 365 Contact Center - Enhanced supervisor actions (Transfer, assign)
- MC1173012 Dynamics 365 Customer Insights – Data – Filter rows from source data for better processing
- MC1172358 Dynamics 365 Project Operations – Dynamics 365 expense management mobile app new features
- MC1171742 Dynamics 365 Contact Center - Agent Insights Empowering AI Supervisors on their Autonomous Transformation
- MC1169041 Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view
- MC1169039 Dynamics 365 Sales – Connect AI agents to sales workflows using Model Context Protocol server - updated date
- MC1168899 Dynamics 365 Contact Center - Use optimized setting to update presence
- MC1168267 Dynamics 365 Customer Insights - Journeys - Transform your outreach with Copilot-powered voice conversations
- MC1168232 Dynamics 365 Contact Center – Use messaging APIs to manage customer chat conversations
- MC1168195 Dynamics 365 Customer Insights - Journeys - Create an event portal on your own website using the event API
- MC1168097 Dynamics 365 Contact Center – Use intent to consult with a user
- MC1168096 Dynamics 365 Customer Insights - Journeys - Create event portals with event registration details using Power Pages
- MC1167093 Dynamics 365 Apps – Upcoming permission enforcement for Dataverse Solutions
- MC1166673 Dynamics 365 Contact Center – Enhanced real-time translation
- MC1165529 Dynamics 365 Customer Service - New timeout rules logic for Representative Non-Response time and open state conversation
- MC1163122 Dynamics 365 Contact Center – Use representatives for commercial proactive engagement
- MC1163799 Dynamics 365 Contact Center - Use pre-connection audio checks
- MC1163796 Dynamics 365 Contact Center - Use feedback agent in chat and digital channels
- MC1163792 Dynamics 365 Contact Center - Play audible sound for call connection
- MC1163779 Dynamics 365 Contact Center - Automate voice calls with Customer Intent Agent
- MC1163771 Dynamics 365 Sales – Reduce competitive risk with tailored insights and talking points from Sales Qualification Agent
- MC1163770 Dynamics 365 Sales - Improve research relevance by adding custom web sources for the agent
- MC1163755 Dynamics 365 Customer Service – Perform bulk actions on filtered conversations
- MC1163749 Dynamics 365 Contact Center – Block capacity for consulted conversations
- MC1163741 Dynamics 365 Contact Center - Place a consulting representative on hold in a call
- MC1163735 Dynamics 365 Contact Center - Select a representative automatically in consult to queue
- MC1163732 Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh
- MC1163733 Dynamics 365 Contact Center – Use Copilot-powered email template recommendations
- MC1163730 Dynamics 365 Contact Center – Monitor work item, representative lifecycle in Application Insights
- MC1163728 Dynamics 365 Customer Service - Enhance service representative efficiency with custom productivity tools
- MC1163721 Dynamics 365 Contact Center – Enable deep noise suppression
- MC1163518 Dynamics 365 Sales – Streamline data entry with smart paste
- MC1163513 Dynamics 365 Customer Insights - Journeys - Create an event portal on your own website using WebApp
- MC1163506 Dynamics 365 Sales – Visualize and work with hierarchical data from multiple tables
- MC1163134 Dynamics 365 Customer Insights - Data - Export segment audiences and insights to ad and marketing tech platforms
- MC1163128 Dynamics 365 Contact Center – Promote intents for self-service in semi- or fully automated manner
- MC1163106 Dynamics 365 Contact Center - Update knowledge base using Customer Knowledge Management Agent
- MC1163108 Dynamics 365 Contact Center - Ongoing Conversation Dashboard
- MC1163111 Dynamics 365 Contact Center - Application lifecycle management for Visual customization of OOB reports
- MC1163115 Dynamics 365 Contact Center - OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views
- MC1163116 Dynamics 365 Customer Insights - Journeys - Streamline event planning with set registration periods
- MC1163117 Dynamics 365 Contact Center – Understand outcomes of proactive engagements
- MC1163119 Dynamics 365 Contact Center – Tailor proactive engagements with configuration options
- MC1163104 Dynamics 365 Customer Service - Use Copilot to generate contextual partial email content
- MC1163097 Dynamics 365 Contact Center - Consult with workgroup, queue using intent
- MC1163093 Dynamics 365 Contact Center - Use intent to select representatives to transfer conversations
- MC1162888 Dynamics 365 Contact Center - Use data masking to protect customer data
- MC1162867 Dynamics 365 Contact Center - View previously closed persistent conversations
- MC1162754 Dynamics 365 Contact Center - Broaden region coverage of voice channel
- MC1162753 Dynamics 365 Customer Service – Insert Copilot prompts in email templates
- MC1162751 Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent
- MC1162743 Dynamics 365 Contact Center - Boost service representative productivity with inbox enhancements
- MC1159615 Dynamics 365 Sales - Boost pipeline by autonomously researching leads with Sales Qualification Agent
- MC1158841 Dynamics 365 Sales – Accelerate data entry using form fill assist toolbar
- MC1158134 Dynamics 365 Sales – Find, filter, and sort using natural language with smart grid
- MC1151002 Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence
- MC1150989 Dynamics 365 Customer Insights – Journeys - Automate scalable journey creation with the journey API
- MC1138227 Dynamics 365 Customer Insights - Journeys - Simplify forms by filtering choices based on previous answers
- MC1148604 Dynamics 365 Customer Insights – Journeys - Prevent duplicate emails to shared email addresses
- MC1146586 Dynamics 365 Field Service - Tailor Copilot chat experience with Copilot Studio
- MC1146584 Dynamics 365 Sales – Connect AI agents to sales workflows using Model Context Protocol server