Microsoft 365 Message Center ArchiveM365 Archive

Dynamics 365 Apps

Message Center and Roadmap announcements for this Microsoft 365 service.

MessageActions
MC1310420
Dynamics 365 Customer Service- Generate optimized schedule and shift plans using AI for workforce management (Preview)
May 14, 2026|Dynamics 365 Apps
MC1317126
Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests
May 20, 2026|Dynamics 365 Apps
MC1301490
Dynamics 365 Commerce - Display distance in kilometers on the Store Commerce app
May 5, 2026|Dynamics 365 Apps
MC1302880
Dynamics 365 Customer Service - Enable enhanced screen recording controls for admins
May 6, 2026|Dynamics 365 Apps
MC1295106
Microsoft Copilot Studio – Group and analyze the performance of user questions by themes
Apr 29, 2026|Dynamics 365 Apps
MC1315879
Dynamics 365 Sales - Get sales operations insights in Sales Research Agent
May 19, 2026|Dynamics 365 Apps
MC1315214
Dynamics 365 Contact Center – Secondary audio device for notifications in Digital Messaging conversations
May 18, 2026|Dynamics 365 Apps
MC1310832
Dynamics 365 Customer Service - Unlock Workforce Engagement capabilities with Customer Service Enterprise license
May 14, 2026|Dynamics 365 Apps
MC1310509
Dynamics 365 Contact Center - Dynamics 365 Contact Center Certification for Windows 365 Virtual PCs
May 14, 2026|Dynamics 365 Apps
MC1310427
Dynamics 365 Sales - Personalize opportunity research in Sales Close Agent
May 14, 2026|Dynamics 365 Apps
MC1310395
Dynamics 365 Customer Insights - Data - Use Microsoft Fabric OneLake as a data source
May 14, 2026|Dynamics 365 Apps
MC1310377
Dynamics 365 Sales - Get lead research and next best actions in Sales Home
May 14, 2026|Dynamics 365 Apps
MC1310361
Dynamics 365 Customer Service - Manage intraday operations with AI agent (preview)
May 14, 2026|Dynamics 365 Apps
MC1307183
Dynamics 365 Customer Service- Estimate AI credits for agents from forecasted demand
May 11, 2026|Dynamics 365 Apps
MC1302876
Dynamics 365 Project Operations – Use stocked products in resource-based deployments
May 6, 2026|Dynamics 365 Apps
MC1302856
Dynamics 365 Commerce - Configure inline actions on transaction line items in Store Commerce
May 6, 2026|Dynamics 365 Apps
MC1301497
Dynamics 365 Supply Chain Management - Enhance picking speed using spatial location intelligence
May 5, 2026|Dynamics 365 Apps
MC1301477
Dynamics 365 Commerce - Enable associates to use the nearest store payment terminal
May 5, 2026|Dynamics 365 Apps
MC1301473
Dynamics 365 Supply Chain Management - Enable precise serial and batch capture in cluster picking
May 5, 2026|Dynamics 365 Apps
MC1297005
Dynamics 365 Customer Insights - Data - Reduce alert fatigue with noise-free notifications
May 1, 2026|Dynamics 365 Apps
MC1296879
Dynamics 365 Sales - Chat with your deal insights using ask-and-refine experience in Sales Close Agent (preview)
Apr 30, 2026|Dynamics 365 Apps
MC1296862
Dynamics 365 Project Operations – Import projects in MPP files into existing projects
Apr 30, 2026|Dynamics 365 Apps
MC1296860
Dynamics 365 Sales - Stay on track at every deal stage with delta-first guidance in Sales Close Agent (preview)
Apr 30, 2026|Dynamics 365 Apps
MC1296843
Dynamics 365 Contact Center – Average wait time in messaging API channels
Apr 30, 2026|Dynamics 365 Apps
MC1296836
Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view (Preview)
Apr 30, 2026|Dynamics 365 Apps
MC1296825
Dynamics 365 Project Operations - Task level schedule modes for precise planning (preview)
Apr 30, 2026|Dynamics 365 Apps
MC1296797
Dynamics 365 Customer Insights - Journeys - Govern agents and Copilot centrally with Dynamics 365 AI Hub (preview)
Apr 30, 2026|Dynamics 365 Apps
MC1296554
Dynamics 365 Project Operations - Implement access restrictions in Project for the web iFrame
Apr 30, 2026|Dynamics 365 Apps
MC1296469
Dynamics 365 Supply Chain Management - Run Planning Optimization on Azure operated by 21Vianet
Apr 30, 2026|Dynamics 365 Apps
MC1296468
Dynamics 365 Customer Service - Use shadow mode for Case Management Agent predictions
Apr 30, 2026|Dynamics 365 Apps
MC1296464
Dynamics 365 Sales - Clone and share Sales Development agent configuration across teams
Apr 30, 2026|Dynamics 365 Apps
MC1296292
Dynamics 365 Project Operations - Add support for Lookups on custom columns
Apr 30, 2026|Dynamics 365 Apps
MC1296260
Dynamics 365 Customer Service – Add knowledge citations to case resolution
Apr 30, 2026|Dynamics 365 Apps
MC1296257
Dynamics 365 Contact Center - Use average wait time diagnostics to get wait-time predictions
Apr 30, 2026|Dynamics 365 Apps
MC1296218
Dynamics 365 Contact Center - Pinned contacts and queues during consult and transfer
Apr 30, 2026|Dynamics 365 Apps
MC1296211
Dynamics 365 Contact Center – Average wait time in messaging API channels
Apr 30, 2026|Dynamics 365 Apps
MC1296206
Dynamics 365 Contact Center – Track segment-level metrics across queues
Apr 30, 2026|Dynamics 365 Apps
MC1296204
Dynamics 365 Customer Insights - Journeys - Set message expirations to keep communication relevant
Apr 30, 2026|Dynamics 365 Apps
MC1295076
Dynamics 365 Customer Insights – Data - Effortlessly monitor daily performance and manage notifications
Apr 29, 2026|Dynamics 365 Apps
MC1295072
Dynamics 365 Field Service - Explore Dataverse data with Microsoft 365 Copilot
Apr 29, 2026|Dynamics 365 Apps
MC1295067
Dynamics 365 Sales – Identify important actions in the flow of work with Recommended Action
Apr 29, 2026|Dynamics 365 Apps
MC1294501
Dynamics 365 Sales – Uncover insights and risks to close more deals with Opportunity Research Agent
Apr 28, 2026|Dynamics 365 Apps
MC1294480
Dynamics 365 Customer Insights – Journeys – Create effective audiences with marketing website interactions
Apr 28, 2026|Dynamics 365 Apps
MC1293430
Dynamics 365 Customer Insights – Journeys – Create effective audiences with marketing website interactions
Apr 27, 2026|Dynamics 365 Apps
MC1290981
Dynamics 365 Contact Center - Use Service Operations Agent to simplify setup tasks
Apr 25, 2026|Dynamics 365 Apps
MC1276450
Dynamics 365 Contact Center - Use Service Operations Agent to simplify setup tasks
Apr 10, 2026|Dynamics 365 Apps
MC1289851
Dynamics 365 Sales - Explore complex sales insights with Sales Research Agent
Apr 24, 2026|Dynamics 365 Apps
MC1287358
Dynamics 365 Contact Center - Update representative presence on missed, rejected notification
Apr 21, 2026|Dynamics 365 Apps
MC1276446
Dynamics 365 Customer Service - Protect sensitive information in emails with data sensitivity labels
Apr 10, 2026|Dynamics 365 Apps
MC732086Archived
Power Platform Admin Center - Public Preview of the Modern Security Role setting URL redirection
Mar 11, 2024|Dynamics 365 Apps
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