Dynamics 365 Apps
451 Message Center and Roadmap announcements for this Microsoft 365 service, shown 113 at a time.
Dynamics 365 Apps updates - page 1 of 4
Announcements 1-113 of 451, newest first.
2026113 updates
- MC1458438 Dynamics 365 Customer Service - Review historical quality metrics in a unified dashboard
- MC1454234 Power Platform – New Continuous Access Evaluation (CAE) announcement
- MC1456408 Dynamics 365 Customer Service and Dynamics 365 Contact Center - Planning group support in Adherence historical analytics
- MC1446228 Dynamics 365 Contact Center - Assign conversation to expert who engaged with the customer previously
- MC1456525 Dynamics 365 Contact Center - Dynamics 365 Contact Center Certification for Windows 365 Virtual PCs
- MC1456427 Dynamics 365 Customer Insights – Journeys - Transform customer journeys into action with record creation
- MC1456418 Dynamics 365 Customer Service - Planning group support in Forecast scenario
- MC1455051 Dynamics 365 Customer Service and Dynamics 365 Contact Center - Detect intraday volume spikes with workforce alerts
- MC1455028 Dynamics 365 Customer Service and Dynamics 365 Contact Center - Planning group support in Adherence tracker
- MC1454032 Dynamics 365 Customer Service - Monitor intraday performance against forecast
- MC1454352 Dynamics 365 Customer Service - Validate knowledge and process adherence with evaluations
- MC1454344 Dynamics 365 Contact Center - Use voice biometrics to authenticate for increased security
- MC1454022 Dynamics 365 Sales - Enrich insights with Teams meeting transcripts
- MC1454005 Dynamics 365 Project Operations - Create multiple budget drafts for what-if analysis
- MC1444064 Introduction of Macro Region Geography-Based Environment Provisioning
- MC1453778 Dynamics 365 Sales - Ability to refresh opportunities research monthly
- MC1453678 Dynamics 365 Commerce – On-behalf-of support now available in Microsoft Entra External ID
- MC1453675 Dynamics 365 Sales - Ability to add custom risk criteria in Sales Opportunity Agent
- MC1453569 Dynamics 365 Project Operations - Archive project cost actuals with long-term retention
- MC1453623 Dynamics 365 Contact Center – Use voice biometrics to authenticate for increased security
- MC1453579 Dynamics 365 Supply Chain Management - Enforce same-batch selection for raw materials in production and batch orders
- MC1453474 Dynamics 365 Project Operations - Enable the beginning balances feature
- MC1453434 Dynamics 365 Project Operations - Enable subcontractor vendor invoice matching to actuals
- MC1453424 Dynamics 365 Project Operations - Enable Project Revenue recognition using cost estimate instead of EAC
- MC1453382 Dynamics 365 Project Operations – Calculate revenue recognition for stand-alone selling price contract lines
- MC1452771 Dynamics 365 Project Operations – Enable project fee journals to support subscription billing
- MC1443081 Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view (Preview)
- MC1448701 Dynamics 365 Customer Service - Classify emails in predefined taxonomy (categories and subcategories)
- MC1448669 Dynamics 365 Contact Center - Equip voice agents with custom voice
- MC1446371 Dynamics 365 Project Operations - Enable time phasing of quote and contract lines
- MC1443215 Dynamics 365 Contact Center - Pick based work assignment at queue level
- MC1443214 Dynamics 365 Project Operations - Enable purchase orders with item requirements
- MC1443092 Dynamics 365 Contact Center - Start quality and coaching in one click with out-of-box criteria
- MC1443083 Dynamics 365 Contact Center - Use bullseye routing with user groups to orchestrate conversations
- MC1443070 Dynamics 365 Project Operations - Add support to import tasks from other projects
- MC1443023 Dynamics 365 Contact Center - Language support for quality and coaching evaluations, insights, and nudges
- MC1443022 Dynamics 365 Project Operations - Configure Minimum Interval of Time Entry Duration
- MC1443020 Dynamics 365 Contact Center - Track quality trends over time with a historical analytics report
- MC1442975 Dynamics 365 Sales - Get lead research and next best actions in Sales Home
- MC1442135 Dynamics 365 Contact Center - Orchestrate conversation distribution with AI-powered playbooks
- MC1437544 Dynamics 365 Contact Center - Information regarding the end of support for Customer Intent Agent in Voice
- MC1437301 Dynamics 365 Customer Insights – Journeys - Enable advanced personalization using simple formulas
- MC1429683 Dynamics 365 Sales - Teams owned opportunities to be researched by Sales Opportunity Agent
- MC1429563 Dynamics 365 Customer Service - Next Best Actions with Customer Intent Agent
- MC1429554 Dynamics 365 Project Operations - Manage exchange rate variances in cash advance transactions
- MC1429024 Dynamics 365 Customer Service and Contact Center - New "After Conversation Work" presence for representatives in wrap-up
- MC1425995 Dynamics 365 Project Operations - Enable time zone independent behavior on Time Entry Grid
- MC1425968 Dynamics 365 Project Operations - Configure Maximum Daily Time Entry Duration
- MC1421853 Dynamics 365 Finance - Unified e‑invoicing integration framework
- MC1421828 Dynamics 365 Customer Service - WEM in M365 Copilot for CSRs and Supervisors
- MC1421819 Dynamics 365 Contact Center - Manage users through Microsoft Entra security groups
- MC1420635 Dynamics 365 Contact Center – Privileges and role-based access
- MC1420564 Dynamics 365 Sales - Enable Automatic CRM Record Linking and Suggested Updates for Accounts, Contacts, and Leads
- MC1417483 Dynamics 365 Customer Service - Modify and override submitted evaluations
- MC1417474 Dynamics 365 Sales – Copy opportunities for repeat deals
- MC1417473 Dynamics 365 Contact Center - Bullseye routing with User groups
- MC1411681 Dynamics 365 – Customer Insights – Data – Target right audience based on signals from earlier campaigns
- MC1411141 Dynamics 365 Contact Center - Dynamics 365 Contact Center Certification for Windows 365 Virtual PCs
- MC1411150 Dynamics 365 Project Operations - Track real project progress from field execution
- MC1411146 Dynamics 365 Contact Center - Use enhanced customer-first direct callbacks
- MC1411121 Dynamics 365 Customer Insights - Data - Target right audience based on signals from earlier campaigns
- MC1411116 Dynamics 365 Customer Insights - Data - Use Microsoft Fabric OneLake as a data source
- MC1411079 Dynamics 365 Project Operations - Create work orders from project tasks
- MC1411077 Dynamics 365 Field Service – Create work orders from project tasks
- MC1411066 Dynamics 365 – Contact Center – Automate shift rotations for consistent workforce coverage
- MC1410003 Dynamics 365 Sales - Stay on track at every deal stage with delta-first guidance in Sales Close Agent
- MC1409981 Dynamics 365 Sales - Chat about sales opportunity agent insights from inside Sales agent
- MC1409975 Dynamics 365 Sales - Deploy multiple Sales Qualification Agents in a single environment
- MC1403380 Dynamics 365 Contact Center - Evaluation Retry Capability
- MC1390348 Dynamics 365 Project Operations - Post project invoice proposals using multithreaded batch tasks
- MC1397526 Dynamics 365 Customer Service - Policy strictness control for governance rules
- MC1325066 Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests
- MC1396314 Dynamics 365 Customer Service - Apply governance policies to email attachments
- MC1396208 Dynamics 365 Customer Insights - Journeys - Explore and optimize journeys with Marketing Research Agent
- MC1395008 Dynamics 365 Customer Service - Enable question-level weighting for quality evaluation scoring
- MC1393245 Dynamics 365 Sales - Ensure precise customer interactions with fine-tuned Sales Qualification Agent
- MC1393220 Dynamics 365 Sales - Engage leads with deeper knowledge by connecting any data source to Sales Development Agent
- MC1392339 Dynamics 365 Customer Service - Group Workforce Engagement Artifacts with Planning Groups
- MC1392334 Dynamics 365 Customer Service - Group Workforce Engagement Artifacts with Planning Groups
- MC1392332 Dynamics 365 Sales – Skills for Copilot Cowork
- MC1392321 Dynamics 365 Customer Service- Auto regenerate evaluation summary based on final outcomes
- MC1392246 Dynamics 365 Field Service - Optimize multiple resources with Scheduling Operations Agent
- MC1391926 Dynamics 365 Contact Center - Boost contact center efficiency with real-time streaming analytics
- MC1391944 Dynamics 365 Sales - Redesigned Opportunity Research helps sellers understand deals and take action faster
- MC1391907 Dynamics 365 Human Resources - Streamline benefits enrollment process
- MC1391876 Dynamics 365 Contact Center - Automate shift rotations for balanced workforce coverage
- MC1391874 Dynamics 365 Contact Center - Assign customers to a previously engaged expert
- MC1390347 Dynamics 365 Project Operations - Enable project resources on general journal entries for modern projects
- MC1387846 Dynamics 365 Customer Service - Enforce governance policy
- MC1386125 Dynamics 365 Customer Insights - Improve engagement and message timing with Outreach Optimization Agent
- MC1386119 Dynamics 365 Customer Insights – Journeys - Automatically update emails with the latest content
- MC1329306 Dynamics 365 Sales – Plan your sales portfolio with Sales Research Agent
- MC1383794 Dynamics 365 Customer Insights – Journeys - Boost productivity with flexible views and search in segments
- MC1331688 Dynamics 365 Customer Service - Improve customer outcomes with Service Agent in Microsoft 365 Copilot
- MC1338796 Dynamics 365 Contact Center - Real time coaching with Quality Assurance Agent
- MC1333580 Dynamics 365 Project Operations – Recover an invoice stuck in a workflow
- MC1333548 Dynamics 365 Sales - Carry out suggested actions faster and more effectively
- MC1329309 Dynamics 365 Sales - Personalize outreach emails generated by Sales Qualification Agent
- MC1325374 Dynamics 365 Contact Center- Use representatives for commercial proactive engagement
- MC1325369 Dynamics 365 Project Operations - Task level calendars for precise planning
- MC1325027 Dynamics 365 Customer Insights - Data- Increase agent accuracy by grounding the agent in customer insights
- MC1324991 Dynamics 365 Contact Center - Consult, transfer securely for PSTN numbers, and IVR
- MC1324989 Dynamics 365 Sales - Accelerate Sales Opportunity Agent deployment with simplified admin configuration
- MC1324856 Dynamics 365 Contact Center - Delight your customers with the enhanced chat widget
- MC1324072 Dynamics 365 Contact Center – Update to provide greater granularity to session rejection reasons
- MC1323940 Dynamics 365 Contact Center - Protect customer experience on direct inward dialing lines with overflow actions
- MC1323861 Dynamics 365 Sales - Improve opportunity data completeness with AI-powered data enrichment
- MC1323856 Dynamics 365 Project Operations - Enable subcontractor vendor invoice matching to actuals
- MC1323835 Dynamics 365 Project Operations - Enable Project Revenue recognition using cost estimate instead of EAC
- MC1323827 Dynamics 365 Contact Center - Automatically handle waiting conversations when queues close or become unstaffed
- MC1310420 Dynamics 365 Customer Service- Generate optimized schedule and shift plans using AI for workforce management (Preview)
- MC1317126 Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests
- MC1301490 Dynamics 365 Commerce - Display distance in kilometers on the Store Commerce app