Services
Dynamics 365 Apps
Details
How does this affect me?
Users will be able to use Intraday Agent to monitor queue volumes and service representative adherence in real time, detect deviations from forecasts or schedules, and take automated corrective actions. Intraday Agent will provide proactive alerts, reforecast demand, and adjust staffing activities such as schedules, breaks, and channel assignments to help maintain service levels. Users will retain oversight and can review or modify automated actions as needed.
What action do I need to take?
This message is for awareness, and no action is required.