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MC1181931Dynamics 365 Contact Center - Update default Messaging Queues assignment strategy - Least Active

This announcement expired on Feb 8, 2026 and is no longer active in Message Center.

More information

We are announcing that the default assignment strategy for new messaging queues will be set to "least active." This change will reach general availability on February 6, 2026.

How does this affect me?
When a new messaging queue is configured, instead of "Highest Capacity," the default assignment strategy will be "least active." Admins can modify the choice of strategy for the queue in the same experience.

What action do I need to take?
This message is for awareness, and no action is required.

Version history

3 versions tracked

Updated 2 times since Oct 31, 2025. Microsoft 365 Message Center only shows the current version; this archive preserves tracked history.

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  1. Jan 7, 2026 - 07:11 PMLatest - v3

    Changed: Body

  2. Dec 3, 2025 - 03:05 PMv2

    Changed: Body, Tags, End date

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  3. Oct 31, 2025 - 05:09 PMOriginal - v1

    Changed: Initial version

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