Skip to main content
🦉
Message CenterMicrosoft 365 Updates
HomePermissionsTenant FinderM365 ReportPortfolio
🦉
M365 Message Centerby Cengiz YILMAZ

Track the latest updates, features, and announcements for Microsoft 365 services. Comprehensive archive of service updates and important changes.

Quick Links

HomePermissionsTenant FinderM365 ReportPortfolio

Connect

© 2026 M365 Message Center. Created with ❤ by Cengiz YILMAZ

Data sourced from Microsoft 365 Message Center • Not affiliated with Microsoft

  1. Home
  2. /
  3. MC1237595

Dynamics 365 Customer Service - Support multilingual evaluation criteria

Informational

Message ID

MC1237595
View in Admin Center

Services

Dynamics 365 Apps

Details

We are announcing the ability to define evaluation criteria in a selected language and receive evaluation results in that same language in Dynamics 365 Customer Service. This feature is now available.

How does this affect me?
With this feature, supervisors will be able to create and manage language-specific evaluation criteria. Evaluations will return outcomes, explanations, and insights in the same language and will continue to support versioning and simulation.

What action do I need to take?

This message is for awareness, and no action is required.

Timeline

Published
Feb 23, 2026
Message published to Message Center
Updated
Feb 23, 2026
Message content updated
End Date
Mar 23, 2026
Message timeline ends

Tags

#New feature

Category

Stay Informed

Related Messages

Similar updates

MC1242602

Dynamics 365 Customer Service- Generate AI-driven dynamic forecasts with intelligent method selection

Mar 2, 2026
MC1242583

Dynamics 365 Sales – Close simple deals using Deal Close Agent to generate quotes and complete orders

Mar 2, 2026
MC1239842

Dynamics 365 Contact Center - Run voice outbound campaigns with proactive engagement

Feb 26, 2026
MC1239829

Dynamics 365 Project Operations - Enable outline level to the tasks in resource assignment view

Feb 26, 2026
MC1239678

Dynamics 365 Contact Center - Use preview dial for high-value proactive engagements

Feb 26, 2026