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MC1226053Dynamics 365 Customer Service - Generate short‑term forecast duration up to one year

This announcement expired on Mar 2, 2026 and is no longer active in Message Center.

More information

Update: Release of this feature has been postponed; we will announce a new date in the future.

We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026.

How does this affect me?
This enhancement removes the previous 6-week short-term forecasting limitation, allowing supervisors to create forecasts for staffing needs up to one year in advance. This will help improve long-term planning for operational demand.

What action do I need to take?
To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center.

Version history

2 versions tracked

Updated 1 time since Feb 2, 2026. Microsoft 365 Message Center only shows the current version; this archive preserves tracked history.

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  1. Feb 5, 2026 - 08:28 PMLatest - v2

    Changed: Body

  2. Feb 2, 2026 - 04:46 PMOriginal - v1

    Changed: Initial version