Dynamics 365 Customer Service
36 Message Center and Roadmap announcements for this Microsoft 365 service.
All Dynamics 365 Customer Service updates
Every Message Center announcement and Roadmap item recorded for this service, newest first.
202636 updates
- RM576831 Dynamics 365 Contact Center: Workforce engagement management - Analyze adherence history to optimize workforce planning
- RM574114 Dynamics 365 Customer Service: Shared analytics foundation for historical reporting
- RM574113 Dynamics 365 Contact Center: Historical analytics
- RM574112 Dynamics 365 Customer Service: Shared analytics for historical reporting
- RM577796 Dynamics 365 Customer Service: Workforce engagement management - Enforce governance policies on email attachments
- RM577798 Dynamics 365 Customer Service: Workforce engagement management - Manage policy strictness to enforce governance policies
- RM578075 Dynamics 365 Customer Service: Workforce engagement management - Enable enhanced screen recording controls for admins
- RM578074 Dynamics 365 Customer Service: Workforce engagement management - Enable enhanced screen recording controls for admins
- RM578070 Dynamics 365 Customer Service: Workforce engagement management - Modify and override submitted evaluations
- RM578067 Dynamics 365 Customer Service: Workforce engagement management - Enforce governance policy
- RM578064 Dynamics 365 Customer Service: Copilot and AI innovation - Resolve customer emails autonomously with AI
- RM577819 Dynamics 365 Customer Service: Copilot and AI innovation - View next best actions with Customer Intent Agent
- RM577800 Dynamics 365 Customer Service: Workforce engagement management - Automatically generate evaluation summary from final results
- RM577799 Dynamics 365 Customer Service: Workforce engagement management - Enable question-level weighting for quality evaluation scoring
- RM577184 Dynamics 365 Customer Service: Manage intraday operations with AI agent
- RM574121 Microsoft Dataverse: Add users without licenses to activity recipient fields
- RM576855 Dynamics 365 Customer Service: Workforce engagement management - Filter the adherence tracker by planning group
- RM576854 Dynamics 365 Customer Service: Workforce engagement management - Filter adherence historical analytics by planning group
- RM576853 Dynamics 365 Customer Service: Workforce engagement management - Associate forecast scenarios with planning groups
- RM576852 Dynamics 365 Customer Service: Workforce engagement management - Create capacity plans for planning groups
- RM576851 Dynamics 365 Customer Service: Copilot and AI innovation - Use Copilot Cowork to orchestrate insights and actions for representatives
- RM576818 Dynamics 365 Customer Service: Copilot and AI innovation - Improve customer outcomes with Service Agent in Microsoft 365 Copilot
- RM576775 Dynamics 365 Customer Service: Copilot and AI innovation - Classify emails by category and subcategory with Case Management Agent
- RM576761 Dynamics 365 Customer Service: Workforce engagement management - Detect intraday volume spikes with workforce alerts
- RM576748 Dynamics 365 Customer Service: Workforce engagement management - Monitor intraday performance against the forecast
- RM573266 Dynamics 365 Contact Center: Quality evaluation - One-Time Evaluation Frequency
- RM571301 Dynamics 365 Customer Service: Quality evaluation supports custom Case-like records evaluation
- RM573267 Dynamics 365 Contact Center: Quality evaluation - Recurring conversation evaluations
- RM573383 Dynamics 365 Contact Center: Quality evaluation - Specify who to evaluate in conversations
- RM573382 Dynamics 365 Customer Service: Service tools, skills and plugins are now available for Scout
- RM573381 Dynamics 365 Customer Service: Service tools, skills and plugins are now available for Code
- RM571678 Dynamics 365 Customer Service: Service tools, skills and plugins are now available for Cowork, Code and Scout
- RM571302 Dynamics 365 Customer Service: Quality evaluation supports knowledge source in criteria
- RM571193 Dynamics 365 Customer Service: Inactivate quality evaluation records
- RM571192 Dynamics 365 Customer Service: Support Not Applicable answer option for quality evaluation criteria
- RM571191 Dynamics 365 Customer Service: Detailed quality evaluation score breakdown