RM573266Dynamics 365 Contact Center: Quality evaluation - One-Time Evaluation Frequency

Quality evaluation plans now support a Once frequency type for both case evaluations and conversation evaluations. When creating an evaluation plan, users can select Once from the Frequency type dropdown to run the evaluation a single time instead of on a recurring schedule or trigger-based cadence.

This option is useful for one-time evaluation runs where ongoing recurrence is not needed. Once selected, the plan is configured to execute only one time based on the specified plan start date.

GA date: October CY2026