Services
Summary
Viva Engage is updating the Answers tab to require users to select a community when posting questions, improving visibility and response quality. This change will be completed by mid-July 2025, applies to all users, and requires no admin action, though informing users is recommended.
Details
To improve discoverability and ensure questions reach the right experts, we’re updating how questions are posted from the Answers tab in Viva Engage.
When this will happen:
General Availability (Worldwide): Rollout will be completed in mid-July 2025.
How this affects your organization:
Currently, questions submitted via the Answers tab are posted as network-level questions, which are not tied to any specific community. This makes them harder to find and less likely to receive timely responses.
With this update:
- Users will be required to select a community when posting a question from the Answers tab.
- This ensures questions are directed to the most relevant audience, improving visibility and response quality.
- Existing questions will remain visible in the Answers tab, but all new questions must be posted to a selected community.
This change is on by default and applies to all users in Viva Engage.
What you can do to prepare:
No admin action is required. However, you may want to:
- Inform your users about the new posting requirement.
- Encourage users to join relevant communities to ensure they can post and respond effectively.