M365 Archive
Microsoft 365 Roadmap

RM579859Microsoft Teams: Real-time queue metrics in the Queues app on Mobile

Summary

Calling representative and Supervisor leads can view real-time call queue metrics directly from the Queues app on Mobile, giving them greater visibility into current queue activity and performance while on the go. Users can quickly understand the state of their queues, monitor key operational metrics, and make more informed decisions about their availability and queue participation without needing to switch to desktop.

Description

Calling representative and Supervisor leads can view real-time call queue metrics directly from the Queues app on Mobile, giving them greater visibility into current queue activity and performance while on the go. Users can quickly understand the state of their queues, monitor key operational metrics, and make more informed decisions about their availability and queue participation without needing to switch to desktop.

GA date: December CY2026