RM578859Microsoft Teams: Copilot in the Queues app on Mobile

Agents and supervisors can use Copilot in the Queues app on Mobile to quickly understand and follow up on customer conversations. From shared call history, users can ask questions about a past call and use Copilot to surface relevant information and insights from the conversation, helping them get up to speed and take the next step without having to review the entire call

GA date: December CY2026