RM577895Dynamics 365 Contact Center: Quality Evaluation Agent - Review historical quality metrics in a unified dashboard

The quality evaluation historical dashboard provides aggregated insights from completed evaluations, helping organizations track quality trends over time. Users can view quality scores and trends across selected date ranges, with up to two years of historical data available.

More info: https://learn.microsoft.com/en-us/dynamics365/contact-center/use/quality-evaluation-historical-analytics

GA date: March CY2027

Preview date: September CY2026