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Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service

Informational

Message ID

MC907920
View in Admin Center

Services

Dynamics 365 Apps

Details

We are announcing the Create custom summaries for any record type in Customer Service feature for Dynamics 365 Customer Service. This feature allows customer service representatives to generate AI-based summaries of any record types within Dynamics 365 Customer Service. Users can choose the record type and define the specific data fields to be summarized, aiding in quick comprehension of complex or recurring records. This feature will reach general availability on November 14, 2024.

How does this affect me?
This feature enhances the productivity of customer service representatives by allowing them to access automatically generated summaries of key record data. This reduces the time spent on manually reviewing details and empowers service representatives to provide faster and more accurate responses to customer queries.

What do I need to do to prepare?
This message is for awareness and no action is required.

Timeline

Published
Oct 10, 2024
Message published to Message Center
Updated
Oct 10, 2024
Message content updated
End Date
Nov 10, 2024
Message timeline ends

Tags

#New feature

Category

Stay Informed

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