What and Why:
When an organization automatically records its call queue calls, calling reps need to know at a glance that the call is being recorded and that this is controlled by the organization.
For call queue calls that are automatically recorded by the organization, Microsoft Teams on Mobile will clearly indicate that recording and transcription have started automatically and cannot be stopped. This gives calling reps a clear and accurate picture of the call and provides a consistent experience across desktop and Mobile.
Rollout Schedule:
General Availability (Worldwide): We will begin rolling out on early December 2026 and expect to complete by mid-December 2026.
Impact on Your Organization:
Once available, calling reps who answer call queue calls that are automatically recorded by your organization will see the updated message in the recording banner in Teams on Mobile.
What will change:
- The banner will state that recording started automatically and cannot be stopped.
- The previous wording, which implied the user had started the recording, will no longer appear on these calls.
This change updates only the banner text. It applies to call queue calls that your organization records automatically. Other calls and recordings started manually by users are not affected. Existing consent text, the privacy link, and the AI notice in the banner stay the same.
This feature does not change how recordings are started, stored, or accessed. Automatic recording for call queues is already available on desktop and is configured by admins in Teams admin center. Mobile now shows the same recording state.
Action Required/Recommendations:
No admin action is required before rollout. We recommend informing your calling reps about the updated banner, particularly those who answer queue calls on their mobile devices, so they know automatic recording is controlled by the organization and cannot be stopped by the rep.
Compliance considerations:
No compliance considerations identified. Review as appropriate for your organization.