MC1552390Microsoft Teams: Manage call groups on Mobile

What and Why:

Call groups let colleagues answer calls on a user's behalf, but changing one today means going to the desktop. When availability changes, for example when a backup contact is out or a new teammate needs to cover, users often notice while they are away from their desks and cannot update their call group from the phone where they take their calls.

We're introducing the ability to create and manage a call group directly from Microsoft Teams on Mobile. Users can add or remove members, configure how the group should ring, and choose to forward or simultaneously ring incoming calls to their call group. This makes it easier for on the go users to manage how their calls are handled without needing to reach desktop.

From Settings, users can open Calling and select Manage call group to view their current call group or create a new one.

Once the call group is set up, users can forward their calls to the group or ring the group at the same time as their own devices, using the call handling options in Calling settings.

Rollout Schedule:

General Availability (Worldwide): We will begin rolling out on early December 2026 and expect to complete by mid December 2026.

Impact on Your Organization:

Once available, eligible users will see Manage call group in the Calling settings of Teams on Mobile.

Users will be able to:

• View their current call group and its members.
• Create a call group if they don't have one.
• Add or remove members.
• Choose how the group rings: Everyone at once or In the order below.
• Reorder members when the ring order matters.
• Forward calls to the call group or have the group ring alongside their own devices.

Changes made on Mobile apply to the same call group settings that users manage on desktop. Mobile adds a new way to manage them and does not introduce a separate call group.

This feature is available to users with a Teams Phone license and uses the existing calling policy that controls call groups. If call groups are turned off for a user in their calling policy, they won't be able to use the feature on Mobile.

Action Required/Recommendations:

No admin action is required before rollout.

Manage call groups on Mobile uses the same controls as the desktop experience.

We recommend that you:

• Review the calling policy assigned to the users who should be able to manage call groups, and confirm that call groups are allowed.
• Confirm that those users have a Teams Phone license.
• Inform your users, particularly those who rely on call groups for backup coverage and often work away from their desk uses Mobile.

Compliance considerations:

No compliance considerations identified. Review as appropriate for your organization.