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Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server

Informational

Message ID

MC1146582
View in Admin Center

Services

Dynamics 365 Apps

Details

We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature will reach general availability on October 1, 2025.

How does this affect me?
With this feature you can now connect Dynamics 365 Customer Service to your agents with the Model Context Protocol server.

This integration provides the following capabilities:
  • Create or update an account
  • List all accounts
  • Create or update a case
  • Create a case note
  • List cases
  • Draft an email response
  • Send an email response
What action do I need to take?
This message is for awareness and no action is required.

If you would like more information on this feature, please visit the Connect AI agents using Model Context Protocol server learn article.

Timeline

Published
Sep 2, 2025
Message published to Message Center
Updated
Sep 2, 2025
Message content updated
End Date
Oct 2, 2025
Message timeline ends

Tags

#New feature

Category

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