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Dynamics 365 Contact Center – Mask sensitive data and prevent unauthorized access

Informational

Message ID

MC1144599
View in Admin Center

Services

Dynamics 365 Apps

Details

We are announcing the ability to mask sensitive data and prevent unauthorized access in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2025.

How does this affect me?
Leveraging the sensitive data redaction capabilities from Microsoft Copilot Studio, AI agent makers can now define specific variables as sensitive. This ensures that information assigned to these variables is protected throughout end-user interaction with an agent.

What action do I need to take?
This message is for awareness, and no action is required.

If you would like more information on this feature, please visit the Mask sensitive data and prevent unauthorized access learn article.

Timeline

📅
Published
Aug 29, 2025
Message published to Message Center
✏️
Updated
Aug 29, 2025
Message content updated
🏁
End Date
Oct 30, 2025
Message timeline ends

Tags

#New feature

Category

📖Stay Informed

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