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Dynamics 365 Contact Center- Use constrained grammars for speech recognition

Informational

Message ID

MC1143957
View in Admin Center

Services

Dynamics 365 Apps

Details

We are announcing the ability to use constrained grammars for speech recognition in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2025.

How does this affect me?
This feature delivers better accuracy, performance, and cost than traditional semantic-based speech-to-text (STT) AI engines. The engine processes grammars that follow the Speech Recognition Grammar Specification (SRGS) standard, which are written in an XML-based format called GrXML. The engine converts spoken audio (utterances) into text that follows the grammar's rules.

What action do I need to take?
This message is for awareness, and no action is required.

If you would like more information on this feature, please visit use constrained grammars for speech recognition.

Timeline

📅
Published
Aug 28, 2025
Message published to Message Center
✏️
Updated
Aug 28, 2025
Message content updated
🏁
End Date
Oct 30, 2025
Message timeline ends

Tags

#New feature

Category

📖Stay Informed

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