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Dynamics 365 Customer Service - Information regarding the end of support for legacy Conversation Topics

Informational

Message ID

MC1088700
View in Admin Center

Services

Dynamics 365 Apps

Details

Starting June 20, 2025, we will be deprecating the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature will reach the end of support on June 20, 2025.

How does this affect me?
After August 31, 2025, this feature will be removed, and users will no longer be able to utilize it in Dynamics 365 Customer Service and Dynamics 365 Contact Center.

What action do I need to take?
This message is for awareness and no action is required.

Timeline

📅
Published
Jun 5, 2025
Message published to Message Center
✏️
Updated
Jun 16, 2025
Message content updated
🏁
End Date
Aug 31, 2025
Message timeline ends

Tags

#Updated message#Retirement

Category

📖Stay Informed

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