Message Center

MC1088700Dynamics 365 Customer Service - Information regarding the end of support for legacy Conversation Topics

This announcement expired on Aug 31, 2025 and is no longer active in Message Center.

More information

Starting June 20, 2025, we will be deprecating the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature will reach the end of support on June 20, 2025.

How does this affect me?
After August 31, 2025, this feature will be removed, and users will no longer be able to utilize it in Dynamics 365 Customer Service and Dynamics 365 Contact Center.

What action do I need to take?
This message is for awareness and no action is required.

Version history

2 versions tracked

Updated 1 time since Jun 5, 2025. Microsoft 365 Message Center only shows the current version; this archive preserves tracked history.

Compare any two versions

From
To
  1. Jun 16, 2025 - 09:09 PMLatest - v2

    Changed: Body, Tags, End date

  2. Jun 5, 2025 - 10:49 PMOriginal - v1

    Changed: Initial version