Services
Dynamics 365 Apps
Details
How does this affect me?
This feature allows the creation of templated rulesets for routing configurations such as prioritization, assignment, and work classification. Apply these templates directly when setting up rulesets in a queue or workstream. Administrators can manage and publish updates to these templates globally, ensuring consistent rules across all queues and workstreams.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Manage template rulesets.