Services
Dynamics 365 Apps
Details
How does this affect me?
Feedback surveys unify the process of configuring the surveys across channels while using the generative AI capabilities of Copilot Studio agents.
With this feature, you can:
- Use Copilot Studio agents to gather customer feedback and configure contextual actions, depending on the feedback.
- Unify and centralize the process of configuring surveys across all channels—messaging, voice, and custom channels.
- Use predefined templates to create surveys.
- Allow supervisors to view and review feedback summarized into actionable insights.
Please ensure that the following prerequisites are met prior to the release of this feature:
- Copilot Studio and the channels in Dynamics 365 Contact Center or Dynamics 365 Customer Service are available in the same environment.
- Assign the Omnichannel Administrator role.