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RM569017Microsoft Teams: Intelligent call recaps in Queues app

Summary

Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.

Description

Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.

GA date: September CY2026

Version history

3 versions tracked

Updated 2 times since Aug 7, 2026. Microsoft 365 Message Center only shows the current version; this archive preserves tracked history.

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  1. Sep 1, 2026 - 11:00 PMLatest - v3

    Changed: Tags, Status

  2. Aug 10, 2026 - 10:43 PMv2

    Changed: Tags, Release phase

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  3. Aug 7, 2026 - 09:45 PMOriginal - v1

    Changed: Initial version

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