Services
Power Apps
Details
How does this affect me?
This feature lets Power Apps administrators build and adjust IVR copilot rules without changing the copilot's logic. It enables quick responses to factors like natural disasters, power outages, market changes, or policy updates. Administrators can use Dataverse tables to set dynamic values such as store locations, transfer numbers, broadcast messages, and business lines. These bot rules enhance agility, adapt IVR flow quickly, ensure continuity, and improve customer satisfaction, all while minimizing the need for extensive testing and deployment.
What do I need to do to prepare?
This message is for awareness and no action is required.