Services
Affected Platforms
Summary
Microsoft Teams is introducing a new calling feature called Private Line, which allows users to have a private second phone number for select callers to call them directly. The feature will support incoming calls only and will be rolled out worldwide and to GCC in mid-February 2024. The message also states that the feature will not be released to GCC High and DoD at this time. There is nothing that organizations need to do to prepare for the feature.
Details
Updated April 2, 2024: We have updated the rollout timeline below. Thank you for your patience.
Note: We are not releasing this feature to GCC High and DoD at this time and apologize for any inconvenience. We will communicate via Message center with a new timeline when available.
We are introducing a new calling feature. With private line, users will be able to have a private second phone number that they can make available to a select set of callers to call them directly, bypassing delegates, admins, or assistants. Inbound calls to the private line will be distinguished by a unique notification and ringtone. The private line will support incoming calls only.
This message is associated with Microsoft 365 Roadmap ID 181616
When this will happen:
Worldwide and GCC: We will begin rolling out mid-February 2024 (previously early December) and expect to complete by mid-April 2024 (previously late February).
How this will affect your organization:
You will have the ability to designate a phone number as a private line for users to take private line calls.
What you need to do to prepare:
Nothing you need to do to prepare. Once the feature has rolled out, you will be able to set up private line for users.