MC1381120Microsoft Teams: Improved app and agent access request flows for admin‑blocked apps

What and Why:

We’re improving the experience for requesting access to Teams apps and agents that are blocked by administrators by introducing a clearer, guided, end-to-end request flow. This update reduces user confusion, minimizes stalled requests, and improves admin visibility—helping close the loop between users and IT while maintaining enterprise controls. 

Rollout Schedule:

General Availability (Worldwide): We will begin rolling out in mid-June 2026 and expect to complete by early July 2026. 

Impact on Your Organization:

Who is affected:

• Teams users requesting access to blocked apps or agents
• Teams administrators reviewing and managing requests

Platforms/Services:

• Microsoft Teams
• Teams Admin Center

What will happen:

• Users will find a clearer, guided request flow when requesting access to blocked apps or agents in Teams.
• Users will receive notifications when their request status changes, improving transparency. If approved, users can easily get started with the app or agent using the Add button in the Teams notification.

Screenshot 1: Example of a Teams Activity notification informing a user that an app is approved and ready to add:



• Admins will have a simplified review and approval experience in Teams Admin Center.

Screenshot 2: Example of the updated Teams Admin Center experience for reviewing and acting on app and agent access requests:

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Screenshot 3: App details view in Teams Admin Center showing individual user requests and direct access to manage app requests:

• These enhancements streamline the triage and review process, by clearly highlighting requests pending review for increased clarity, introducing new approve and deny actions to make requests easily actionable, and simplifying complex workflows with quick actions, like the ability to approve bulk requests.
• Admins can optionally enable Teams notifications for new app or agent requests to increase awareness. If enabled, admins will receive a Teams notification in a channel they've chosen, with a button that will route them into the Teams Admin Center to view the request.
• Existing app and agent policies remain unchanged.

Action Required / Recommendations:

• No action is required to prepare.
• (Optional) After rollout, admins can:
  • Enable a notification rule in Teams Admin Center to receive Teams notifications when new app or agent requests are submitted.
  • Inform helpdesk staff about the improved request and notification experience. 

Learn more:

• User requests for admins - Microsoft Teams | Microsoft Learn (will be updated before rollout)
• Request app approval in Microsoft Teams - Microsoft Support (will be updated before rollout)

Compliance considerations:

No compliance considerations identified, review as appropriate for your organization.