Services
Affected Platforms
Summary
Microsoft Purview Data Lifecycle Management will support retention and deletion policies for Microsoft Teams call logs starting late April 2026. Compliance admins can manage Teams call logs to meet regulatory requirements, with no impact on user calling experience. Organizations should review and update retention policies accordingly.
Details
Updated May 8, 2026: We have updated the content. Thank you for your patience.
Introduction
We are introducing Microsoft Purview Data Lifecycle Management (DLM) retention support for Microsoft Teams call logs. Microsoft Teams stores call logs in several persistent locations, such as Call Detail Record (CDR) logs, which are currently retained indefinitely. However, regulatory requirements in various countries specify maximum retention periods for calling-related logs, creating a potential compliance gap. This update enables organizations to manage retention or deletion of Teams call logs to meet regulatory obligations, while still supporting evolving product features and business needs.
This message is associated with Microsoft 365 Roadmap ID 559261.
When this will happen:
General Availability (Worldwide): Rollout will begin in late April 2026 and is expected to complete by late April 2026.
How this affects your organization:
Who is affected:
- Microsoft 365 compliance administrators
- Organizations using Microsoft Teams calling
What will happen:
- Compliance admins can apply Microsoft Purview DLM retention and deletion policies to Teams call logs.
- Teams call logs stored with Teams compliance data in Exchange Online mailboxes are no longer retained indefinitely if new policies scoping teams call logs are setup.
- Existing Purview retention capabilities and workflows are respected.
- There is no direct impact to user calling experiences.
What you can do to prepare:
- Review your regulatory and business requirements for retaining Teams call logs.
- Create or update Microsoft Purview retention policies to retain or delete Teams call logs as required once the feature is available.
- Update internal compliance documentation and guidance for your compliance and legal teams.
Compliance considerations:
| Area | Impact |
|---|---|
| Retention policies, holds, or deletion workflows | This change enables new retention and deletion controls for Microsoft Teams call logs using Microsoft Purview Data Lifecycle Management. |
| How admins can monitor, report on, or demonstrate compliance activities | Compliance admins gain additional control and visibility through Purview retention policies applied to Teams call logs. |
| Processing or storage of existing customer data | Existing Teams call logs stored in Exchange Online mailboxes can now be governed by configurable retention or deletion policies. |