Services
Affected Platforms
Summary
The Queues app will support viewing up to 45 days of historical data for call queues, auto attendants, and agents starting mid-February 2026, with general availability by mid-March 2026. The default 7-day range and report access remain unchanged. No action is required.
Details
Updated January 23, 2026: We have updated the timeline. Thank you for your patience.
To support broader reporting needs and customer feedback, the Queues app will soon allow users to view up to 45 days of historical data for call queues, auto attendants, and agents. This update expands reporting options without changing how users access or create reports.
This message is associated with Microsoft 365 Roadmap ID 547825.
When this will happen
Targeted Release: We will begin rolling out in mid-February 2026 and expect to complete by late February 2026.
General Availability (Worldwide): We will begin rolling out in early March 2026 and expect to complete by mid-March 2026.
How this affects your organization
Who is affected:
- Users with access to historical reports in the Queues app.
What will happen:
- Users can view up to 45 days of historical data.
- The default 7-day range remains unchanged.
- No changes to report access, permissions, or workflows.
What you can do to prepare
- No action is required.
- Optional: Inform users of the expanded range and update internal documentation.
- Learn more about historical reporting: Auto attendant and Call queue historical reports | Microsoft Teams | Microsoft Learn.
Compliance considerations
No compliance considerations identified. Review as appropriate for your organization.