Services
Affected Platforms
Summary
Microsoft 365 will roll out a redesigned Access Request and Access Denied page in May 2026, featuring modern visuals, animations, and clearer messaging for OneDrive and SharePoint users. No admin policy changes; the update is automatic. Organizations should inform support staff and update documentation accordingly.
Details
Updated March 25, 2026: We have updated the timeline. Thank you for your patience.
Introduction:
We’re introducing a visual refresh of the Access Request and Access Denied page experience across Microsoft 365, redesigned to help users quickly request access to content such as documents, SharePoint sites, or Teams meeting recordings. This update features modern Fluent illustrations, animations, and clearer messaging to make it easier to understand and resolve access issues for a more seamless collaboration experience.
This message is associated with Roadmap ID 553214.
When this will happen:
General Availability (Worldwide, GCC, GCC High, DoD): We will begin rolling out in early May 2026 (previously late March) and expect to complete by end of May 2026 (previously mid-April).
How this will affect your organization:
Who is affected: All users requesting access to content stored on OneDrive and SharePoint.
What will happen:- Users will see a redesigned Access Request page when attempting to access restricted content:
- The page will feature updated Fluent visuals and animations.
- Messaging will be clearer to help users understand the status of their request:
- No changes to admin policies or access controls.
- The update will be enabled by default.
What you need to do to prepare:
No action is required to enable this update; it will be applied automatically.
However, to ensure a smooth experience for your users, we recommend the following:
- Communicate this change to helpdesk and support staff so they can assist users who may have questions about the new visuals or messaging.
- Update internal documentation if you reference the Access Request or Access Denied experience in training materials or support guides.
- Review any custom workflows or access request processes to ensure they align with the updated experience.
- Monitor user feedback after rollout to identify any confusion or support needs related to the new design.
Compliance considerations:
No compliance considerations identified, review as appropriate for your organization.