Services
Summary
Starting mid-November 2025, Microsoft 365 admins can archive service health issues in the Service Health Dashboard either for themselves or their entire organization. Archived issues move to the Issue history tab and can be restored. This feature is enabled by default with no action required.
Details
Introduction:
Based on your feedback, we’re introducing a new capability in the Service Health Dashboard (SHD) that allows admins to archive “Issues in your organization that require action†posts. You can archive issues for yourself or for your entire organization, giving you more control over how service health information is displayed.
When this will happen:General availability (Worldwide): We will begin rolling out in mid-November 2025 and expect to complete by the end of November 2025.
How this affects your organization:Who is affected: Admins managing Service Health Dashboard in Microsoft 365 Admin Center.
What will happen:
You can now archive issues in two ways:
- For yourself:
- Moves the issue to the Issue history tab (visible only to you).
- Other admins still see it in the Overview tab.
- You can restore the issue if needed.
- The issue still appears on the M365 Admin Center homepage.
- For your entire organization:
- Moves the issue to the Issue history tab for all admins.
- Other admins see that it was archived for the organization and the reason provided.
- They can restore the issue if needed.
- The issue is dismissed from the M365 Admin Center homepage.
Screenshot 1 - Archive an issue:
Screenshot 2 - Choose archive preferences:
Screenshot 3 - View archived issues in Issue history:
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Screenshot 4 - Restore an archived issue:
Additional details:
- Archived issues remain in the Issue history tab for 7 or 14 days from the original publish date.
- Dismissing an issue on the M365 Admin Center homepage does not remove it from the Overview tab in the Service Health Dashboard. It will continue to appear in SHD unless archived.
Admin controls:
- Enabled by default for admins with Service Health Dashboard access.
- No toggle or policy in the Microsoft 365 admin center to disable archiving.
- Role-based access applies: Global Admins can archive issues.
- No additional configuration steps required.
What you can do to prepare:
No action is required.
Optional:
- Review your organization’s process for managing service health issues.
- Communicate this change to helpdesk or admin teams.
- Update internal documentation if you track SHD workflows.
Compliance considerations:
No compliance considerations identified. Review as appropriate for your organization.