Viva Insights web app: Behavioral insights control

Introduction

We’re launching a new Viva Insights experience focused solely on Microsoft Copilot and AI agent analytics in the Copilot Analytics Viva Insights web app. By default, Behavioral insights will be disabled for all new customers, and existing customers who haven't previously accessed them. Behavioral insights do not measure Copilot or AI agent usage but provide a deeper understanding of how an organization gets work done such as focus, learning, network, collaboration, and meetings etc. The AI or Viva Insights (VI) admin can enable Behavioral insights via Viva Feature Access Management (VFAM) User Experience or PowerShell. More details about what's included in Behavioral insights are provided in the table below.

When this will happen:

• Mid-October 2025: VFAM policy and PowerShell cmdlet available to all customers.
• Mid-November 2025: Experience changes begin rolling out to all customers.

How this affects your organization:

Who is affected: All Copilot Analytics - Viva insights customers

What will happen:

• For existing Viva Insights web app users prior to October 15th, 2025: Behavioral insights will be disabled if one of the following criteria is met. For others, there will be no change.
  • No Analyst assigned since May 2025 and no reports or queries were ever created or published by analyst on Advanced Insights.
• For new customers post October 15th, 2025: Behavioral insights will be disabled by default.
• There may be slight delay between the availability of the VFAM control and the disable policy being set. 
• For all customers, this change will begin to have an impact on the experience in mid-November 2025. Until then, the AI or VI admin can enable or disable Behavioral insights as needed. When experience changes roll out in mid-November 2025, updates to the policy will be honored. 
• Note: This change does not impact data sent to Insights from Viva Skills, Learning, Glint, Organizational data in Microsoft 365. To leverage Insights from these data sets, an Analyst must be assigned in Viva Insights.
• The AI Admin or VI Admin can enable or disable behavioral insights at any time at the tenant level using the Behavioral insights policy in VFAM UX or using PowerShell:
• The following table details what’s visible and to whom, when behavioral data is enabled and disabled.   

What you can do to prepare:

• Review your privacy and compliance requirements to determine if behavioral insights should be enabled for your organization.
• Use the available VFAM control to enable behavioral insights if that is needed for your organization. 
• Inform your admins, analysts, and leaders about the new control and its impact on available reports and metrics. 
• Update internal documentation and training materials to reflect the new Copilot-only experience if Behavioral insights is turned off. 

Compliance considerations