Services
Affected Platforms
Summary
Admins can now access detailed call quality reports for BYOD rooms in the Pro Management portal, requiring a Teams Shared Devices license. This feature will be available globally in June 2025. It helps diagnose network, audio, and video issues, improving meeting room experiences and reducing complaints.
Details
As with Microsoft Teams Rooms, admins can now access detailed call quality reports for BYOD rooms with associated peripherals in the Pro Management portal. These reports include call history and session details that help diagnose network, audio, and video issues. Reports in the Pro Management portal requires a Teams Shared Devices license for the room.
This message is associated with Microsoft 365 Roadmap ID 486830.
When this will happen:
General Availability (Worldwide, GCC): We will begin rolling out in early June 2025 and expect to complete in mid-June 2025
How this will affect your organization:
This report can be used to understand when call quality is poor in rooms, as well as analyze the cause of that poor quality. Diagnosing issues with call quality can lead to substantive increases in meeting room experience for your users as well as a reduction in tickets and/or complaints about meeting rooms.
What you need to do to prepare:
We recommend that you discuss this new capability with your room management teams and plan for how to use the new quality reports to best serve your users and improve their experience in Teams Rooms. This report can be used to understand when call quality is poor in rooms, as well as analyze the cause of that poor quality. We also recommend a regularly scheduled frequent check of room health to ensure your team is on top of any issues before they turn into tickets or complaints from users or executives. You can be both proactive and reactive to room issues in this way.