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MC1020202Prevent/Fix: Admins to enable Device Administrator privilege in Microsoft Intune Portal for Teams Rooms devices

This announcement expired on Apr 1, 2025 and is no longer active in Message Center.

Summary

Admins must enable Device Administrator privilege in the Microsoft Intune Portal for Teams Rooms devices to avoid sign-in errors on Android-based Teams devices. This applies to customers updating to Intune Company Portal version 5.0.6152 or above. Organizations not using Teams Room can disregard this message.

More information

For Teams Room customers who are moving to the Intune Company Portal version 5.0.6152 or above through firmware updates or app-only updates have to ensure that Device Administrator (DA) privilege is enabled in their Microsoft Intune Portal.

This has been called out as a known issue: Known issues with Teams Rooms on Android

Note: If your organization does not utilize Teams Room, you can safely disregard this message.

How this will affect your organization:

Without DA being enabled, the customers will encounter the following error message on Android based Teams devices during sign-in:

"This device isn't enrolled in device administrator. Contact your Admin."

What you need to do to prepare:

Ensure that Device Administrator (DA) privilege is enabled in their Microsoft Intune Portal as shared in the instructions given here: Intune and Conditional Access for Teams Phones