Services
Dynamics 365 Apps
Details
How does this affect me?
Calls with voice agents will now include a proactive consent prompt before recording or transcription begins. If consent is declined, calls continue without recording or transcription, and this preference carries over if the call transfers to a service representative. This ensures a consistent, privacy-respecting experience and helps meet voice-specific compliance requirements.
What action do I need to take?
This message is for awareness, and no action is required.