MC1144563 - Dynamics 365 Contact Center - Streamlined menu navigation in out-of-box analytics

We are announcing streamlined menu navigation for out-of-box analytics in Dynamics 365 Contact Center. This feature reached general availability on August 26, 2025.

How does this affect me?
This feature provides a refreshed Analytics UI experience, designed to enhance clarity, usability, and efficiency. The redesigned sub-report menu offers a more intuitive and focused way to explore your data.

Key benefits of this feature include:

Improved Clarity: Access the most relevant reports without unnecessary clutter.
Streamlined Usability: Move between sub-reports to monitor agent performance, call volumes, and resolution times.
Expanded Viewing Area: Maximized available screen space, allowing for a more focused and immersive reporting experience.

What do I need to do to prepare?
This message is for awareness and no action is required.

Improved Clarity: Access the most relevant reports without unnecessary clutter.
Streamlined Usability: Move between sub-reports to monitor agent performance, call volumes, and resolution times.
Expanded Viewing Area: Maximized available screen space, allowing for a more focused and immersive reporting experience.

What do I need to do to prepare?
This message is for awareness and no action is required.

Dynamics 365 Contact Center - Streamlined menu navigation in out-of-box analytics

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Services

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Dynamics 365 Contact Center - Streamlined menu navigation in out-of-box analytics

Message ID

Services

Details