Dynamics 365 Customer Service – Tag email templates with line-of-business

We are announcing the ability for admins to add line-of-business (LOB) tags, customize views, and perform bulk actions on email templates in Dynamics 365 Customer Service. This feature will reach general availability on November 30, 2025.

How does this affect me?
With this feature, admins can now add LOB tags to email templates. Admins can now also customize email template views and use bulk actions to apply tags to multiple templates. In addition, email templates can support multiple languages.

What action do I need to take?
This message is for awareness and no action is required.

If you would like more information on this feature, please visit the Tag email templates with line of business article.