Dynamics 365 Contact Center- Set least active assignment as default in messaging queues

Informational

Message ID

MC1215836

Services

Dynamics 365 Apps

Details

We are announcing the ability to set the least active assignment as the default in messaging queues in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026.

How does this affect me?
This feature assigns conversations by default to the least active customer service representatives across messaging and voice channels.

What action do I need to take?
This message is for awareness, and no action is required.