Dynamics 365 Contact Center– Deploy chat widgets across portals using a single tag feature

Informational

Message ID

MC1065548
View in Admin Center

Services

Dynamics 365 Apps

Details

We are announcing the Deploy chat widgets across portals using a single tag feature for Dynamics 365 Contact Center. This feature enables the deployment of a single script tag to all of your pages, and you can control when and how to engage customers through business rules configured in the admin center. This feature will reach general availability on April 30, 2025.

How does this affect me?
With this feature, you may now create a new script tag that is not tied to a workstream but is instead tied to your environment and line of business and can be used on any portal. Under the new Web engagement rules page in the admin center, you can configure the chat widget according to your business rules. These rules include customizing the appearance of the widget, specifying when and where to display it, and many more.

What do I need to do to prepare?
This message is for awareness and no action is required.